Returns, Refunds and Exchanges Policy

Return & Refund Policy

Return or Exchange:

Scheduled Training classes or live web session once started cannot be returned, refunded or exchanged, unless the staff cancels the scheduled session.


Scheduled  Training / live Web session: 
Certificate training or live web session canceled 5 days before the start will forfeit of the deposit fee.
Access to recorded web session is not refundable.  

Deposit of 25% is required for any training certificate program, online live web sessions require payment in full.

Fees for certificate programs must be paid in full before programs Starts, Online web session must be paid in full 3 days before a session is a schedule to start. 

Any scheduled web session can be exchanged for a comparable session so long as the student meets the prerequisites of the new session they wish to exchange to.

Certification re-testing: 
The certification training classes have a final pass or fail exam. Students who fail to pass the 10-hr or 30-hr certification the final exam are entitled to a single second re-try at no additional charge. After a second certification fail the student will need to register again as a new student.