Returns, Refunds and Exchanges Policy

Return & Refund Policy


Return or Exchange:

Returns:
Scheduled Training classes or live web session once started cannot be returned, refunded or exchanged, unless the staff cancels the scheduled session.

Refunds:

Scheduled  Training / live Web session: 
Certificate training or live web session canceled 5 days before the start will forfeit of the deposit fee.
Access to recorded web session is not refundable.  

Deposit:
Deposit of 25% is required for any training certificate program, online live web sessions require payment in full.

Fees:
Fees for certificate programs must be paid in full before programs Starts, Online web session must be paid in full 3 days before a session is a schedule to start. 

Exchange: 
Any scheduled web session can be exchanged for a comparable session so long as the student meets the prerequisites of the new session they wish to exchange to.

Certification re-testing: 
The certification training classes have a final pass or fail exam. Students who fail to pass the 10-hr or 30-hr certification the final exam are entitled to a single second re-try at no additional charge. After a second certification fail the student will need to register again as a new student.

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